Email Notifications

Configure transactional emails and notification templates

WooNooW includes a modern notification system that replaces WooCommerce's default emails with beautiful, customizable templates.

Navigate to Settings > Notifications to manage all settings.

Email System Mode

WooNooW can use its own email templates or fall back to WooCommerce defaults.

Mode	Description
WooNooW (default)	Uses WooNooW's responsive templates with rich customization
WooCommerce	Disables WooNooW emails and uses native WC templates

To change modes, go to Settings > Notifications > Channels and toggle the Email System setting.

[!TIP] Use WooCommerce mode if you have heavily customized WC email templates or use a third-party email customization plugin.

Notification Dashboard

The main Notifications page shows a card-based overview:

Recipients

Card	Description	Path
Staff	Notifications for admins (orders, low stock, new customers)	`/settings/notifications/staff`
Customer	Transactional emails (order updates, account, shipping)	`/settings/notifications/customer`

Channels

Card	Description	Path
Channel Configuration	Email, Push, WhatsApp, Telegram settings	`/settings/notifications/channels`
Activity Log	View sent/failed/pending notification history	`/settings/notifications/activity-log`

Email Events

WooNooW sends notifications for the following events. Each event can have separate templates for Staff and Customer.

Order Events

Event	Trigger	Staff	Customer
New Order	Order placed	✅	✅
Order Processing	Payment received	❌	✅
Order Completed	Order marked complete	❌	✅
Order On-Hold	Order put on hold	❌	✅
Order Cancelled	Order cancelled	✅	✅
Order Refunded	Full/partial refund issued	✅	✅
Order Failed	Payment failed	✅	❌
Customer Note	Note added to order	❌	✅

Customer Events

Event	Trigger	Staff	Customer
New Account	Customer registers	✅	✅
Password Reset	Reset link requested	❌	✅

Inventory Events

Event	Trigger	Staff	Customer
Low Stock	Product reaches low stock threshold	✅	❌
Out of Stock	Product stock reaches 0	✅	❌

Subscription Events

[!NOTE] Subscription events only appear when the Subscriptions module is enabled.

Event	Trigger	Staff	Customer
Subscription Created	New subscription starts	✅	✅
Subscription Renewed	Successful renewal payment	❌	✅
Subscription Pending Cancel	Customer requests cancellation	✅	✅
Subscription Cancelled	Subscription ended	✅	✅
Subscription Expired	Subscription reached end date	❌	✅
Subscription Paused	Customer paused subscription	❌	✅
Subscription Resumed	Customer resumed subscription	❌	✅
Renewal Failed	Payment failed	✅	✅
Payment Reminder	Upcoming renewal notice	❌	✅

Template Editor

Click any event to open the template editor. You can customize:

Enable/Disable - Toggle the notification on or off
Subject Line - Use variables like {{order_number}}
Email Body - Rich text editor with formatting

Staff vs Customer Templates

Each event has two template tabs:

Staff Template - Sent to admin email, includes administrative details
Customer Template - Sent to customer, friendly and informative

Available Variables

Use these placeholders in your templates. They are replaced with actual values when the email is sent.

Order Variables

Variable	Description
`{{order_number}}`	Order ID
`{{order_date}}`	Date order was placed
`{{order_total}}`	Total amount
`{{order_status}}`	Current status
`{{order_items}}`	List of ordered products
`{{shipping_method}}`	Selected shipping
`{{payment_method}}`	Payment method used

Customer Variables

Variable	Description
`{{customer_name}}`	First + last name
`{{customer_first_name}}`	First name only
`{{customer_email}}`	Email address
`{{billing_address}}`	Full billing address
`{{shipping_address}}`	Full shipping address

Site Variables

Variable	Description
`{{site_name}}`	Your site title
`{{site_url}}`	Your site URL
`{{admin_email}}`	Admin email address

Subscription Variables

Variable	Description
`{{subscription_id}}`	Subscription ID
`{{next_payment_date}}`	Next billing date
`{{subscription_total}}`	Recurring amount

Account Variables

Variable	Description
`{{reset_link}}`	Password reset URL
`{{user_login}}`	Username

Template Syntax

Email templates support card blocks for structured layouts and buttons for calls-to-action.

Card Blocks

Wrap content in cards to create visual sections:

[card:type]
Your content here...
[/card]

Available Card Types

Type	Use For	Styling
`default`	Standard content	White background
`hero`	Header/intro	Gradient background (uses your Appearance colors)
`success`	Confirmations	Light green background
`info`	Information	Light blue background
`warning`	Alerts	Light yellow background
`basic`	Footer/muted text	No background, no padding

Button Syntax

Add clickable buttons inside cards:

[button:solid]({{order_url}})View Your Order[/button]
[button:outline]({{shop_url}})Continue Shopping[/button]

Style	Description
`solid`	Filled button with primary color
`outline`	Border-only button
`link`	Plain text link

Example Template

[card:hero]
# Order Confirmed! 🎉
Thank you for your order, {{customer_first_name}}!
[/card]

[card]
## Order Details

**Order:** #{{order_number}}
**Date:** {{order_date}}
**Total:** {{order_total}}

{{order_items}}

[button:solid]({{order_url}})View Your Order[/button]
[/card]

[card:basic]
Questions? Contact us at {{support_email}}
[/card]

[!TIP] Use Markdown formatting inside cards: # Heading, **bold**, - lists, etc.

Email Delivery

WooNooW uses WordPress's built-in mail function (wp_mail).

[!TIP] For reliable delivery, install WP Mail SMTP and connect to a transactional email service (SendGrid, Postmark, Mailgun).

Troubleshooting

Emails Not Sending

Check if the event is enabled in Settings > Notifications
Verify the email system mode is set to WooNooW
Check if WordPress can send emails (test with a contact form plugin)
Review the Activity Log for failed deliveries

Emails Going to Spam

Use a dedicated SMTP service via WP Mail SMTP
Verify your domain (SPF, DKIM, DMARC records)
Avoid spam trigger words in subject lines

Test Emails

Use the Send Test button in the template editor to preview how emails appear in customer inboxes.

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