Subscriptions Guide

WooNooW's Subscriptions module seamlessly integrates with your store, enabling recurring revenue streams for your products or services.

Setup Requirements

To use Subscriptions, ensure:

1. The Subscriptions module is toggled ON under WooNooW > Settings > Modules.
2. Your payment gateway supports tokenization / recurring payments (e.g., Stripe, PayPal).

Creating a Subscription Product

WooNooW implements subscriptions directly within the standard product settings, eliminating the need for separate product types.

1. Go to Products in the Admin SPA and create or edit a product.
2. In the General tab, scroll down and check Enable subscription for this product.
3. Configure the billing schedule:
   • Period & Interval: How often they are charged (e.g., every 1 month).
   • Trial Days: Offer an initial period at no cost (e.g., 14 days).
   • Signup Fee: Optional one-time fee added to the first payment.

[!NOTE] For variable products, you can configure these subscription settings at the variation level in the Variations tab, allowing different billing terms for different variations.

Managing Subscriptions (Admin)

Store owners can view and manage all active, paused, or cancelled subscriptions directly from the Admin SPA.

1. Navigate to Store > Subscriptions.
2. Click on any Subscription ID to view details.
3. From the detail view, you can:
   • Pause/Resume an active subscription.
   • Cancel a subscription.
   • Renew Now: Initiates a standard renewal process.
   • Charge Now: Bypasses gateway capability checks to attempt an immediate auto-debit charge. If it fails, the order is marked as failed without falling back to a manual payment link.

Customer Experience

When a customer purchases a subscription, they gain access to a self-service dashboard in their account:

1. Customers navigate to My Account > Subscriptions.
2. They can view the status, next payment date, and associated orders.
3. They have autonomy to take actions like Pause, Resume, or Cancel their own subscriptions.
   • Pause Limits: If configured in settings, customers are restricted to a maximum number of pauses (e.g., max 3 pauses per subscription). The UI clearly displays how many pauses are remaining.
4. Early Renewals: Customers can choose to renew early. When paying for an early renewal, the UI clearly displays the projected next billing date so they know exactly when their subsequent charge will occur.
5. If a payment fails, customers will see a clear Pay Now button to update their billing details.

Automated Emails

The notification system automatically handles subscription lifecycle events:

• New Subscription: Welcome email for the recurring plan.
• Renewal: Receipt for a successful periodic charge.
• Failed Renewal: Action required notification to update payment info.
• Cancelled/Expired: Confirmation of plan termination.

You can customize these templates under Settings > Notifications.